FAQs

I just placed an order, when will it be shipped?

We try our best to ship items as fast as we can. Please allow 3-5 days for your order to be with you. Please note that this doesn’t apply to pre-orders. Pre-orders will be shipped according to each offer.

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee, if the product is defective or damaged. We will give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include your name and order number on the returned parcels.

Please note: If your package is on the way, you must wait for it to arrive before receiving a refund.

Can I cancel my order?

You are able to cancel your order up to 2 hours after purchase! You must cancel your order before it ships. 

I have entered an incorrect address, what do I do now?

If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email with the correct address or notify us via email at hello@awada.co.uk within 24hours. 

No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

Shipping times vary as we do ship worldwide. 

UK orders: 3 -5 working days 

International orders: This will depend on the country we are shipping to. Your confirmation/ fulfilment email will confirm delivery date. You will also have a tracking number to keep tabs on your order till it is home with you. 

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you! Please send an email to hello@awada.co.uk  and we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please include your order number.